What exactly is covered?
The rope wins every time; that’s life in the park industry. Eventually, everything will wear out or fall apart. We simply can’t afford to replace every product that wears out, so we focus on genuine error on the manufacturing end.
Things we can’t cover are worn rubber, discoloring, and damage from poor care or excessive sliding on the rope. But if the glove failed to the point where it doesn’t function as a glove, then we’ve got an issue!
For what reason did the item fail? Be reasonable with us, and we’ll return the favor. In the end, it’s up to our team’s discretion. We ride every day, you could say we know the ropes.