Product Warranty

Our warranty covers products during the season they were introduced (September 1st - May 1st)

Warranty replace thetrainpark mittens Ropelife 1.0

Our warranty is simple:

  • Free┬áReplacement for material or worksmanship defects.
  • Pro-rated Replacement for any other failure.

The process is easy. Fill out the Warranty Form below, and we’ll email you back. Then send in your failed product with proof of purchase and we’ll get you back on the snow!

What exactly is covered?

The rope wins every time; that’s life in the park industry. Eventually, everything will wear out or fall apart. We simply can’t afford to replace every product that wears out, so we focus on genuine error on the manufacturing end.

Things we can’t cover are worn rubber, discoloring, and damage from poor care or excessive sliding on the rope. But if the glove failed to the point where it doesn’t function as a glove, then we’ve got an issue!

For what reason did the item fail? Be reasonable with us, and we’ll return the favor. In the end, it’s up to our team’s discretion. We ride every day, you could say we know the ropes.

Warranty Claim

Fill this guy out, and you'll hear from us (usually) within 24 hours.

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