Product Warranty

Our warranty covers products during the season they were introduced (September 1st - May 1st)

Warranty replace thetrainpark mittens Ropelife 1.0

Our warranty is simple. If you are the original purchaser, we’ll cover:

  • Free┬áReplacement for material or worksmanship defects (may be replaced by prior year’s product)
  • Pro-rated Replacement for any other failure.

The process is easy. Fill out the Warranty Form below, and we’ll email you back. Then send in your failed product with proof of purchase and we’ll get you back on the snow!

What exactly is covered?

The rope wins every time; that’s life in the park industry. Eventually, everything will wear out or fall apart. We simply can’t afford to replace every product that wears out, so we focus on genuine error on the manufacturing end.

Things we can’t cover are worn rubber, discoloring, and damage from poor care or excessive sliding on the rope. But if the glove failed to the point where it doesn’t function as a glove, then we’ve got an issue.

We’ll likely offer a discount or prior product for free, but no longer offer free replacements – that was growing debt year over year for us, and a business that bleeds money can’t run. We’re working hard to make a single mitt that lasts for thousands of laps, because you need it, and so do we.

Warranty Claim

Fill this guy out, and you'll hear from us (usually) within 24 hours.